Yes, 7 days a week.
Are the carpets perfect quality or “seconds”?
The carpets are perfect A-grade quality or in the rare case that we source a slightly imperfect carpet we will mark it as such and price very cheaply indeed!
Can you fit or do you have to take the carpet away with you?
We work with some great independent carpet fitters who will be happy to collect your carpet for you and fit it, but if you would rather fit it yourself all our carpets are available for immediate collection or we can arrange for next day delivery.
Why should I visit Carpet Castle instead of one of the big national chains?
Because we are usually much cheaper on exactly the same quality flooring, we are a family business that has operated from the same location in Caerphilly for almost 50 years and we put the customer first in everything we do. We spend a lot of time sourcing the right team members so that the customer has a great experience. You will find our team is made up of really friendly local people who will go out of their way to help you. If you’re in any doubt please take a look at our great customer reviews on Facebook, Google and Trustpilot.
Do you stock all the accessories I’ll need?
Yes, we stock underlay, gripper, door-bars, spray adhesive and practically everything you’ll need.
Can you measure up for me?
Yes, the fitters we work with can pop out free of charge and measure for you. Alternatively, if you want to run a tape measure over the room(s) our staff members will be happy to work it all out for you.
How often do you get new stock delivered?
We turnover so much stock that we have accept deliveries almost daily, so it’s always worth popping in to see what’s new!
Why is Carpet Castle so much cheaper than most carpet shops?
Because we buy in huge quantities (as you’ll see when you visit) and we keep our costs low. Most people would be surprised how high the running costs of the big chain stores are (e.g. rent, rates, etc) and they often put a big profit margin on as well
“Our promise to our customers”
The only thing crooked here is the floor. We will always do our best to offer the very best value for money for all our customers. We keep our prices low by purchasing our stock in huge quantities and by keeping our costs low. Our stock is A-grade quality and much of it is from the same brand name manufacturers that supply the national chain stores. We’ve been in business since 1971, so we must be doing something right, but if we ever fall short of our high standards please let us know and we will put it right as a matter of urgency.