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Carpet Castle Caerphilly

Fitting appointments at home – New Covid Secure Guideleines

We want all our customers to feel really happy and safe when they allow carpet fitters into their home during the Covid-19 pandemic.

That is why we have introduced new guidelines which will hopefully keep customers and staff safe.

Our fitters wear protective gloves and face masks on every home appointment. They dispose of the PPE and wear new PPE on each appointment.

The fitters accept debit and credit card payments, the transaction for which can be done over the phone with the store. This eliminates the need for anyone to handle cash. Some of the third party independent fitters may still not accept card payments but if you would rather pay by card just let us know before you book your fitter and we will ensure that the fitter assigned to your job is able to accept card payments.

We do ask that customers give fitters 2 metres space during the appointment. Our public liability insurance requires that this distance is maintained.

The fitters regularly sanitise all their equipment and adhere to the highest professional standards. We are confident you will feel very safe during the fitting appointment.

We are sympathetic to the fact that some customers may be elderly or may in one of the “at-risk” groups regarding Covid-19. If there are any special provisions that you would like us to make please let us know and we’ll definitely do our best to help you out.

If you have any questions about the measures and protections we have put in place please give us a call on 02920884951. 

Covid-19 social distancing

Covid-19 social distancing